FAQs
When will I get my order?
Each order is handcrafted and personalized. Processing can take up to 14 business days, with delivery in 3–5 business days after shipping. Larger orders may take longer.
For more info, see our Shipping Policy
What’s your return policy?
We accept returns within 30 days for items that arrive damaged, defective, or incorrect. Used candles can only be returned if there’s a manufacturing defect.
For full details, please see our Returns Policy
How much does shipping cost?
We offer flat-rate shipping on all orders within the U.S. Your rate will be clearly shown at checkout — no hidden fees.
Free shipping on all orders over $90
How are your candles made?
All of our candles are handcrafted and poured in Austin, Texas using:
- Ingredients from trusted American suppliers
- A Clean Burn | Eco-Conscious Ingredients formula
- Vegan coco-apricot wax
- Premium essential oils sourced from around the world
- No parabens, phthalates, or known carcinogens
Do you test on animals?
No! Lumin Candles are cruelty-free and vegan. Formulas and fragrances are developed without testing on animals and do not include any animal-derived ingredients.
How Do I Get the Best Burn From My Candle?
1. Burn evenly from the start
Let the wax melt to the edges of the jar on the first burn to prevent tunneling and create an even, beautiful surface.
2. Trim the wick
Before each use, trim the wick to about ¼ inch. This helps maintain a clean, steady flame and minimizes soot.
3. Don’t overburn
Avoid burning your candle for more than 3–4 hours at a time. Stop use when about ½ inch of wax remains at the bottom.
4. Reuse the jar, safely
Once the candle is finished, let any remaining wax fully cool. Gently warm the container with hot water to loosen and remove wax, then clean with soap and repurpose as you’d like.
Where will my donation go?
We donate a portion of the profits from every purchase to support trusted mental health organizations.
We believe in transparency, which is why we created a page where you can see exactly who we donate to and what they stand for.
Check it out here: Donation Transparency Page