Shipping policy

Processing Time
All Lumin Candles are handcrafted and personalized for each order. Because of this, please allow up to 14 business days for processing before shipment. Larger orders or seasonal demand may require additional time.

Shipping Time
Once your order has been processed, shipping typically takes 3–5 business days, depending on the shipping method selected and your location. You will receive a tracking number as soon as your order ships.

Shipping Rates
We offer a flat-rate shipping fee on all orders within the U.S. Your rate will be clearly shown at checkout, with no hidden costs.

Domestic Shipping Only
We currently ship within the United States only. We hope to expand internationally soon.

Delays & Exceptions
While we do our best to ensure timely delivery, please note that carrier delays, weather events, or other unforeseen issues may occasionally impact arrival times. Thank you for your patience — every Lumin Candle is worth the wait.

Order Issues
If you experience any problems with your delivery (missing, damaged, or delayed packages), contact us at support@lumincandles.com within 7 days of receiving your order. We’ll make it right.

FAQs

Each order is handcrafted and personalized. Processing can take up to 14 business days, with delivery in 3–5 business days after shipping. Larger orders may take longer.

For more info, see our Shipping Policy

We accept returns within 30 days for items that arrive damaged, defective, or incorrect. Used candles can only be returned if there’s a manufacturing defect.

For full details, please see our Returns Policy

We offer flat-rate shipping on all orders within the U.S. Your rate will be clearly shown at checkout — no hidden fees.

Free shipping on all orders over $90

All of our candles are handcrafted and poured in Austin, Texas using:

Ingredients from trusted American suppliers
A Clean Burn | Eco-Conscious Ingredients formula
Vegan coco-apricot wax
Premium essential oils sourced from around the world
No parabens, phthalates, or known carcinogens

No! Lumin Candles are cruelty-free and vegan. Formulas and fragrances are developed without testing on animals and do not include any animal-derived ingredients.

1. Burn evenly from the start
Let the wax melt to the edges of the jar on the first burn to prevent tunneling and create an even, beautiful surface.

2. Trim the wick
Before each use, trim the wick to about ¼ inch. This helps maintain a clean, steady flame and minimizes soot.

3. Don’t overburn
Avoid burning your candle for more than 3–4 hours at a time. Stop use when about ½ inch of wax remains at the bottom.

4. Reuse the jar, safely
Once the candle is finished, let any remaining wax fully cool. Gently warm the container with hot water to loosen and remove wax, then clean with soap and repurpose as you’d like.

We donate a portion of the profits from every purchase to support trusted mental health organizations.

We believe in transparency, which is why we created a page where you can see exactly who we donate to and what they stand for.

Check it out here: Donation Transparency Page