Refund policy

Returns & Exchanges Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Exceptions / Non-Returnable Items

We do not accept returns for change of mind, but we’ll gladly replace any item that arrives defective, damaged, or incorrect.

To be eligible for a return:

The item must be in the same condition you received it — unworn, unused, and in its original packaging
If the candle has been lit, it can only be returned if there is a clear manufacturing defect
A receipt or proof of purchase is required

To start a return, contact us at support@lumincandles.com.
If your return is accepted, we’ll send you a return shipping label and instructions.
Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exchanges

Need something else? The fastest way is to return the original item (once approved) and place a new order separately.

Refunds & Processing Time

We’ll notify you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to post the refund.

If it’s been more than 15 business days since your refund was approved, please contact us at support@lumincandles.com.

FAQs

Each order is handcrafted and personalized. Processing can take up to 14 business days, with delivery in 3–5 business days after shipping. Larger orders may take longer.

For more info, see our Shipping Policy

We accept returns within 30 days for items that arrive damaged, defective, or incorrect. Used candles can only be returned if there’s a manufacturing defect.

For full details, please see our Returns Policy

We offer flat-rate shipping on all orders within the U.S. Your rate will be clearly shown at checkout — no hidden fees.

Free shipping on all orders over $90

All of our candles are handcrafted and poured in Austin, Texas using:

Ingredients from trusted American suppliers
A Clean Burn | Eco-Conscious Ingredients formula
Vegan coco-apricot wax
Premium essential oils sourced from around the world
No parabens, phthalates, or known carcinogens

No! Lumin Candles are cruelty-free and vegan. Formulas and fragrances are developed without testing on animals and do not include any animal-derived ingredients.

1. Burn evenly from the start
Let the wax melt to the edges of the jar on the first burn to prevent tunneling and create an even, beautiful surface.

2. Trim the wick
Before each use, trim the wick to about ¼ inch. This helps maintain a clean, steady flame and minimizes soot.

3. Don’t overburn
Avoid burning your candle for more than 3–4 hours at a time. Stop use when about ½ inch of wax remains at the bottom.

4. Reuse the jar, safely
Once the candle is finished, let any remaining wax fully cool. Gently warm the container with hot water to loosen and remove wax, then clean with soap and repurpose as you’d like.

We donate a portion of the profits from every purchase to support trusted mental health organizations.

We believe in transparency, which is why we created a page where you can see exactly who we donate to and what they stand for.

Check it out here: Donation Transparency Page